Spa Etiquette

Spa Ettiquette

When should I book my appointment & Why are appointments necessary?

We hate letting people down…it makes us feel bad, so if you can book a good 2 weeks in advance, we hopefully won’t disappoint you. However, we do recommend that you make your next appointment on completion of your service. We may need to take credit or debit card details at the time of booking to reserve your appointment, but don’t worry, we most probably don’t need payment or a deposit, the details are only used in the event of cancellation or missed appointments.

Do I need a deposit?

For group bookings, or where an individual appointment lasts 1 hour or more, a credit card is needed to secure you booking or your gift voucher number. For cancellations in full or part, or for a reduction of the treatments booked, a minimum 24 hours notice is required. Notice of less than 24 hours will result in a cancellation fee or a deduction taken from your credit card or voucher.

Confirming your appointment

We will send you a courtesy reminder via SMS or email the day before your appointment and request that you respond to this message.

What if I need to cancel my appointment?

We understand that life happens and we know that every now and then things don’t work out as planned. If you do need to cancel or change your appointment, we would be very grateful if you could give us at least 24 hours notice, otherwise we regret that there will be a $30 cancellation fee.

How do I cancel my appointment?

Just give us a call direct message us on Facebook, or send us an email to let us know if you can’t make it. If we’re closed, just leave a message. If you are unable to call, text, email or persuade a friendly homing pigeon to drop us a note or take your spot more than 24 hours (1 working day) before your appointment…or you just completely forgot, we will charge a $50 fee.

What happens if the salon needs to change my appointment?

Sometimes there are circumstances that arise when your therapist may be unavailable. We will always give you the choice of another therapist or allow you to choose another time that suits you.

What if I am late for my appointment?

The service you require has been reserved especially for you. We require the allocated time that has been marked out for your service. If you are late, it will limit the amount of time we are able to give you, so as the next client is not delayed.

When should I arrive?

We ask that you arrive 10-15 minutes prior to your appointment time, allowing us to ensure you are ready to start your appointment on time. This time may be spent completing all the required consent forms for the service that you will be receiving or just relaxing in our air conditioned lounge. We like this process not to be rushed so both  yourself and the therapist are relaxed from the beginning of the appointment.

Can I bring my children along?

We love kids, but we try to provide the most relaxing environment here at the salon. It is preferred that you do not bring your children along so that you, your therapist and other clients can fully enjoy the experience. We often find mum’s and dad’s come to us to escape their children and don’t like to be interrupted by other children in their ‘me time’. If you are unable to find a child minder, it is your responsibility to keep your children quiet and behaved in the salon. We would hate to embarrass you by asking you to leave at your expense.

Using mobile phones

Please switch your mobile off or to silent when you enter the salon. We don’t mind if you need to send messages or check emails during some of your treatments, but please refrain from doing so if it interrupts the flow of your service.

We take no responsibility for personal items left in our salon.

Prices are correct as of January 2022  and will be subject to change without notice